ICT INTEGRATION CHALLENGES INTO SERVICE DELIVERY IN THE UGANDAN MINISTRY OF LOCAL GOVERNMENT: A LITERATURE REVIEW

Authors

  • Matovu Davis Busitema University
  • Mwase Ali Makerere University Business School
  • Engotoit Benard Makerere University Business Schoo
  • Mukuuma Kassim Makerere University Business School
  • Ocen Gilbert Gilibrays Makerere University Business School

DOI:

https://doi.org/10.47672/ajodl.395

Keywords:

ICTs, e-government, Service delivery, ICT Challenges, ICT integration

Abstract

The integration of Information Communication Technologies into service delivery plays a role in improving the efficiency and effectiveness of Local Government services. However, the effectiveness of these new innovations has encountered a lot of challenges. This paper is based on a literature review of the journal articles and documents relating to ICT integration into service delivery and investigates the challenges to the successful integration of ICT in the ministry of local government of Uganda. In order to conduct a systematic review, the guidelines suggested by Okoli and Schabram (2010) were followed. In total 80 relevant articles and documents have been examined all of which have been published in leading journals, conferences proceedings, reports from government and non-government organizations. The results show that  Low skill base to use existing equipment, Inability to repair existing equipment due to lack of in-house expertise, Inadequate operational funds to procure and maintain existing equipment, Lack of customized systems for service delivery functions mandated to the local governments, Uncoordinated ICT initiatives, Power fluctuations, Lack of commitment and initiatives by staff  are among the most common challenges to the successful ICT integration of in the Ugandan ministry of local government. The study suggests that the Ugandan government can benefit from the advantages of ICT integration if they address these challenges collectively allowing for the sensitivity of certain socio-economic realities.

Downloads

Download data is not yet available.

Author Biographies

Mwase Ali, Makerere University Business School

 

Ocen Gilbert Gilibrays, Makerere University Business School


References

Andrade, A., (2007) Interaction between Existing Social Networks and Information and Communication Technology (ICT) Tools: Evidence from Rural Andes. PhD Thesis. The University of Auckland.

Asiimwe, E. N., & Lim, N. (2010). Usability of government websites in Uganda. Electronic Journal of e-Government.

Backus, M., (2001). E-Governance and Developing Countries: Introduction and Examples.

Business Vision. (2011, October 09). Huawei delivers Uganda fiber internet backbone. The

New Vision news daily.

De Jager, A., and Van Reijswoud, V. (2006, October). E-Governance in the Developing World in action: The case of DistrictNet in Uganda. IICD Research Brief.

Grove, K, Studler, N. & Odell, S. (2004). Mentoring towards technology use: cooperating teacher practice in supporting student teacher. Journal of research on Technology in Education,37(1),85-109.

IICD. (2010). Annual Report 2010: Preparing for the future (Section 2.3. ICT for Good Governance). The Hague, Netherlands: The International Institute for Communication and Development (IICD).

Kalemera, A., Nalwoga, L., & Wakabi, W. (2012). How ICT tools are promoting citizen participation in Uganda. Kampala (Uganda): The Swedish Program for ICT in Developing Regions (SPIDER), and The Collaboration on International ICT Policy in East and Southern Africa (CIPESA).

Kazooba, C. (2009, Dec 15). DistrictNet pilot project prapares ground for e-Governance in Uganda. I-Network.

Nabutsabi, D. (2012, September 28). Districts don't have websites. The New Vision, 27(195), p. 44.

National ICT Policy of Uganda, (2012). Available at www.ict.go.ug

Okoli, C. and Schabram, K. (2010). "A Guide to Conducting a systematic Literature Review of Information Systems Research," Sprouts: Working Papers on Information Systems, 10(26). http://sprouts.aisnet.org/10-26

Pisapia, j. (1994). Teaching with technology: Exemplary teachers. Research Brief No.6, Richmond, VA: Metropolitan Educational Research Consortium.

Tushabe, F. and Baryamureeba, V. (2007) Cyber Crime in Uganda: Myth or Reality? International Journal of Social, Education, Economics and Management Engineering Vol:1, No:8, 2007

Uganda Communications Commission. (2009). Rural communications development policy for Uganda. Kampala, Uganda: Uganda Communications Commission.

van Reijswoud, V., & de Jager, A. (2009). E-Governance in Uganda: Experiences and Lessons Learned from the DistrictNet Programme.

Wasukira, E. and Naigambi, W. (2002) IICD Report on the Usage of ICT in Local Governments in Uganda

Waiswa, R. and Okello-Obura, C. (2014) To what extent have ICTs contributed to e-Governance in Uganda?

Wangwe, S. et al., (2007). A Review of Methodology of Assessing ICT Impact on Development and Economic Transformation. Contribution to African Economic Research Consortium Project.

Wellington, J., Bathmaker, A. M., Hunt, C., McCulloch, G. and Sikes, P., (2005). Succeeding with your Doctorate. California: Sage Publishing.

Downloads

Published

2019-09-12

How to Cite

Davis, M., Ali, M., Benard, E., Kassim, M., & Gilibrays, O. G. (2019). ICT INTEGRATION CHALLENGES INTO SERVICE DELIVERY IN THE UGANDAN MINISTRY OF LOCAL GOVERNMENT: A LITERATURE REVIEW. American Journal of Online and Distance Learning, 1(1), 1–10. https://doi.org/10.47672/ajodl.395

Issue

Vol. 1 No. 1 (2019)

Section

Articles

License

Copyright (c) 2019 Matovu Davis, Mwase Ali, Engotoit Benard, Mukuuma Kassim, Ocen Gilbert Gilibrays

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution (CC-BY) 4.0 License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.